Terms of use and returns

Welcome to Magikitos online store, where you will find unique handmade porcelain elves handmade in Taramundi, Asturias. By making a purchase in our store, you accept the following terms and conditions. Please read them carefully.

1. Contact us

If you have any questions, please contact us at contacto@magikitos.com.

2. Products

2.1. Product description
All our Magikitos are handmade porcelain elves. Each piece is unique and may have slight variations from the images shown on the website.

Availability
Product availability is subject to change. We will do our best to keep the information updated on the website.

3. Prices and Payments

Prices
The prices of our products are indicated in euros (€) and include the applicable VAT. Shipping costs will be calculated at the time of purchase and will be added to the total.

3.2. Payment methods
We accept the following payment methods: bank card.

4. Shipping

4.1. Shipping time
Orders will be processed within 5 business days. Estimated shipping times will be indicated at the time of purchase and may vary depending on the customer’s location.

4.2. Shipping costs
Shipping costs will be calculated at the time of payment and will be added to the total amount of the purchase.

5. Return Policy

5.1. Right of withdrawal
You have the right to return the products within 30 days of receipt, provided that the product is in perfect condition and in its original box. The products must be returned unaltered and in the original condition in which they were received.

5.2. Return procedure
To initiate a return, you must contact us at contacto@magikitos.com and provide the order information. The return shipping costs will be borne by the customer.

5.3. Refunds
Once we receive the returned product and verify that it meets the above conditions, we will proceed to refund the amount paid for the product at the time of purchase through this website. The refund will be made using the same payment method you used for the initial purchase.

5.4. Non-refundable products
No returns or refunds will be accepted for products that are not in their original condition or that have not been returned in their original box.

6. Warranty

6.1. Legal warranty
Our products are covered by the legal warranty provided by the applicable regulations. This includes the obligation to deliver products that conform to the sales contract and conform to reasonable expectations of quality and functionality.

7. Data Protection

Privacy Policy
We collect and manage your personal data in accordance with our Privacy Policy, which you can read here.

8. Modifications

8.1. Changes to the terms
We reserve the right to modify these terms and conditions at any time. Changes will be effective from the date of publication on our website.

9. Applicable Legislation

9.1. Applicable law
These terms and conditions are governed by Spanish law. Any dispute arising from the interpretation or execution of these terms shall be submitted to the competent courts of Asturias, Spain.